SALES MANAGER / ASSISTANT SALES MANAGER

Job Description
  • Direct solicitation – selling of rooms and services.
  • Accounts maintenance.
  • On-going competitors’ analysis.
  • Planning and implementing of strategies.
  • Achievement of goals and commitments as by yearly marketing plan.
  • Maintains an up-to-date good working relationship with all other departments of the hotel.
  • Follow up with all clients before and after big functions, groups to ensure repeat business.
  • Ensure familiarization with the hotel Marketing Plan.
  • Present a monthly sales report with full documentation on activities of past month.
  • Represents hotel on special assignments as called upon by the DOS/ADOS or SSM.
  • Attends special sales promotions or marketing activities which are organized by the Sales Department or the hotel.
  • Entertains clients as directed.
  • Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
  • Adequately services all accounts as assigned by the DOS/ADOS. Sales calls required by the Sales Manager are a minimum of 25 per week.
  • Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
  • Follow up and carries out all established office policies and procedures. Properly maintains all files and accounts to established guidelines (follow up system).
  • Maintains a professional appearance in accordance to the guidelines set by the hotel.
  • Reacts promptly to requests by the DOS/ADOS for reports and other assignments by their given due dates.
  • Maintains up-to-date level of communication with the DOS/ADOS and SSM on a constant basis.
  • To attend business related functions within your area of responsibility.
  • To perform evening duty as assigned.
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Diploma or higher required or equivalent experience in hotel operations and/or management.
  • Assertive personality with good interactive skill with all levels.
  • Proven ability to drive the sales process from plan to close

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ASSISTANT OUTLET MANAGER / OUTLET MANAGER

Job Description
  • To take full responsibilities over the assigned outlet’s overall performance.
  • To consistently monitor food and beverage quality and presentation.
  • To ensure all operating equipment and FF&E are well maintain and are in good condition.
  • Service associates and part timers are immaculate in grooming standards.
  • To ensure all guests receives and are delighted with the service standards set by the top management.
  • Makes frequent suggestions to the top management in reference to improvement of general operation, cost control and profitability.
  • Constantly finding ways to further increase revenue without sacrificing pre-determined standards and quality set by the top management.
  • To train outlet’s associates on food and beverage knowledge, service standards and operating procedures.
  • Propose appropriate staff movements and promotions to the Food and Beverage Manager.
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Diploma required or equivalent experience in the form of 3-5 years hotel operations and/or management.

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FOOD & BEVERAGE SUPERVISOR / CAPTAIN

Job Description
  • Ensure proper coordination with Kitchen food preparation, Stewarding, Sales, Front Office and other departments for all necessary arrangements and preparation.
  • Performs any other duties as assigned by your superior in a timely and efficient manner.
  • Maintains proper records of sales, inventories, spoilages, inter-transfer and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
  • Makes frequent suggestions to the management in reference to improvement of general operation, cost control and profitability.
  • To assist in constantly finding ways to further increase revenue without sacrificing pre-determined standards and quality set by the management.
  • To train outlet waiters and part timers on knowledge, service standards and operating procedures.
  • Propose appropriate staff movements and promotions to the Superiors.
  • Ensure effective communication between Superior and Staff.
  • To plan and execute duty roaster for outlet associates.
  • To plan requisition in accordance to the par level or business forecast.
Job Requirements
FRONT OFFICE ASSISTANT

Job Description
  • Welcome and greet guests with warm, friendly yet professional manner.
  • Check guest in and out of the hotel in an efficient and timely manner.
  • Handle all duties according to hotel policies, procedures and standards
  • Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
  • Receive and transmit guest messages, mail, facsimiles, package etc properly and in a confidential manner
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
  • Collect revenue by entering services and charges; computing bill; obtaining payment
  • Review accounts and charges with guests during the checkout process
  • Communicate with housekeepers, assign the rooms to be cleaned; update the room status
  • Consistently maintain a neat, organized and clean workspace and uniform
Job Requirements
SALES COORDINATOR

Job Description
  • Carries out all duties as directed by DOSM/SM.
  • Maintain good relationship with all departments especially banquet, kitchen and front office.
  • Responsible in preparing Banquet Event Order (BEO) on a timely manner and issuance of quotations.
  • Attend to phone enquiry.
  • Any ad-hoc assignments.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Experience in the form of 1-2 years hotel operations.
  • High degree of customer service and interpersonal skills.
  • Able to work well under pressure in a fast paced environment.

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BELLMAN

Job Description
  • Demonstrates the Company values by providing the highest level of service possible in an efficient, courteous, personal and professional manner to ensure positive guest experience.
  • Primarily tasked in providing the hotel guests the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly all the time.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Experience in the form of 1-2 years hotel operations.
  • Willing to work shift.
  • High degree of customer service and interpersonal skills.
  • Able to work well under pressure in a fast paced environment.

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TECHNICIAN

Job Description
  • To carry out all repairs and maintenance works of the hotel mechanical equipments / installations and building facilities inclusive of all kitchen equipments & general workshop practices.
  • To ensure that all works assigned are carried out efficiently and according to specifications.
  • To keep the Supervisor informed of all problems or hazardous conditions in order to take corrective measure.
  • To make necessary requisitions of parts / materials to perform assigned works.
  • To effective utilize all tools and parts in orderly manner and ensure work area or workshop are in orderly manner.
  • To familiarize with all fire fighting equipment and the locations.
  • To undertake all work orders or maintenance requests as assigned by supervisors and ensure that all works are carried out efficiently within the time frame and satisfactorily completed.
  • To regularly carry out and monitor all maintenance or servicing of all hotel mechanical equipments, installations and building facilities.
Job Requirements
INTERNSHIP - INFORMATION TECHNOLOGY

Job Description
  • Provide 1st level IT support to end user
  • Develop documentation, flow chart and report
  • Participate in ad hoc testing, requests or project
  • Minimum internship period of 3 months
Job Requirements