SALES MANAGER / ASSISTANT SALES MANAGER

Job Description
  • Direct solicitation – selling of rooms and services.
  • Accounts maintenance.
  • On-going competitors’ analysis.
  • Planning and implementing of strategies.
  • Achievement of goals and commitments as by yearly marketing plan.
  • Maintains an up-to-date good working relationship with all other departments of the hotel.
  • Follow up with all clients before and after big functions, groups to ensure repeat business.
  • Ensure familiarization with the hotel Marketing Plan.
  • Present a monthly sales report with full documentation on activities of past month.
  • Represents hotel on special assignments as called upon by the DOS/ADOS or SSM.
  • Attends special sales promotions or marketing activities which are organized by the Sales Department or the hotel.
  • Entertains clients as directed.
  • Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
  • Adequately services all accounts as assigned by the DOS/ADOS. Sales calls required by the Sales Manager are a minimum of 25 per week.
  • Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
  • Follow up and carries out all established office policies and procedures. Properly maintains all files and accounts to established guidelines (follow up system).
  • Maintains a professional appearance in accordance to the guidelines set by the hotel.
  • Reacts promptly to requests by the DOS/ADOS for reports and other assignments by their given due dates.
  • Maintains up-to-date level of communication with the DOS/ADOS and SSM on a constant basis.
  • To attend business related functions within your area of responsibility.
  • To perform evening duty as assigned.
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Diploma or higher required or equivalent experience in hotel operations and/or management.
  • Assertive personality with good interactive skill with all levels.
  • Proven ability to drive the sales process from plan to close

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ASSISTANT OUTLET MANAGER / OUTLET MANAGER

Job Description
  • To take full responsibilities over the assigned outlet’s overall performance.
  • To consistently monitor food and beverage quality and presentation.
  • To ensure all operating equipment and FF&E are well maintain and are in good condition.
  • Service associates and part timers are immaculate in grooming standards.
  • To ensure all guests receives and are delighted with the service standards set by the top management.
  • Makes frequent suggestions to the top management in reference to improvement of general operation, cost control and profitability.
  • Constantly finding ways to further increase revenue without sacrificing pre-determined standards and quality set by the top management.
  • To train outlet’s associates on food and beverage knowledge, service standards and operating procedures.
  • Propose appropriate staff movements and promotions to the Food and Beverage Manager.
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Diploma required or equivalent experience in the form of 3-5 years hotel operations and/or management.

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BELLMAN

Job Description
  • Demonstrates the Company values by providing the highest level of service possible in an efficient, courteous, personal and professional manner to ensure positive guest experience.
  • Primarily tasked in providing the hotel guests the efficient Bell service, to ensure the luggage being delivered collected, stored accurately and promptly all the time.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Experience in the form of 1-2 years hotel operations.
  • Willing to work shift.
  • High degree of customer service and interpersonal skills.
  • Able to work well under pressure in a fast paced environment.

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BELLMAN CUM DRIVER

Job Description
  • Welcome and greet guests with warm, friendly yet professional manner.
  • Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
  • Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
  • Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Hotel Plaza " or "Welcome back, Mr. / Mrs. / Miss So & So".
  • Rooming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
  • Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.
  • Assisting to arrange the transportation for guests.
  • Being responsible for the cleanliness of the counter and the surrounding environment.
  • Being in charge of the lobby lighting on & off periodically.
  • Distributing the newspaper to long staying guest and departments concerned.
  • Extend assistant to guests in a flexible manner unless it is illegal.
  • Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
  • Perform other duties being assigned by the Assistant Manager, Front Office Manager or other concerned hotel officers.
  • Always concern energy and environment conservation issues in the daily work.
  • Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.
  • Drive company vehicle for official and business travel or as requested by supervisor.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Experience in the form of 1-2 years hotel operations.
  • Willing to work shift.
  • High degree of customer service and interpersonal skills.
  • Able to work well under pressure in a fast-paced environment.
  • Possess a valid driving license Level D.

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TECHNICIAN

Job Description
  • To carry out all repairs and maintenance works of the hotel mechanical equipments / installations and building facilities inclusive of all kitchen equipments & general workshop practices.
  • To ensure that all works assigned are carried out efficiently and according to specifications.
  • To keep the Supervisor informed of all problems or hazardous conditions in order to take corrective measure.
  • To make necessary requisitions of parts / materials to perform assigned works.
  • To effective utilize all tools and parts in orderly manner and ensure work area or workshop are in orderly manner.
  • To familiarize with all fire fighting equipment and the locations.
  • To undertake all work orders or maintenance requests as assigned by supervisors and ensure that all works are carried out efficiently within the time frame and satisfactorily completed.
  • To regularly carry out and monitor all maintenance or servicing of all hotel mechanical equipments, installations and building facilities.
Job Requirements
INCOME AUDITOR

Job Description
  • Prepare (DRR) Daily Revenue Report daily and distribute to GM and all Head of Departments prior to the daily morning briefing.
  • Verify the total sum of all sales from PMS report (Property Management System) agrees with the Daily Revenue Report.
  • Verify the receipts of sales, rooms folio, F&B guest check and other miscellaneous sales tally with individual cashers shift closing report.
  • Scrutinizes all rebates vouchers from Front office and ensure signatures from guest and authorization from Duty Managers are in place.
  • All rebates must be according to Finance Policy with proper supporting documents. A summary is to be prepared weekly for Financial Controller and GM to review.
  • Control the sequential numbering for all pre-printed revenue vouches e.g. Miscellaneous, Business Centre etc. to eliminate fraudulent act from guest contacted staffs. Ensure cancelled or loss voucher are accounted for accordingly.
  • Verify the opening balance of guest ledger and ensure it agrees with previous day closing balances. Also verify that the total sum of guest ledger balances with guest room account report.
  • Verify and check on rooms discrepancy report to ensure the Night Manager has signed and check on the report after running the auto room posting.
  • Calculate and batch accordingly the settlement modes for both folios and guest checks to ensure they tie with the PMS and POS report. The end batching of credit cards and city ledger (folios and guest checks) are to be passed over to Accounts receivable section in order for them to perform their AR duties.
  • To investigate voiding reports daily form POS and ensure that all voiding is signed by the outlet manger or the assistant.
  • Verify that the Officer Checks are performed according to stipulated procedures.
  • To adjust Banquet Food and Beverage breakdown according to the Banquet Event Order (BEO) to ensure revenue are allocated correctly.
  • Perform spot check on Outlet and Front Office Cashier’s float at least once a month.
  • Ensure that programs involving coupons, certificates and vouchers are adequately control and safeguards in place.
  • Audit daily collection of the General Cashiers Summary Report(GCR) against the bank in slip.
  • To enter cash sales clearance from PMS report daily into GCR against the actual cash collected from the General Cashier. To work closely with General cashier on any discrepancies arises on cash shortage or overage.
  • Ensure daily revenues are correct and error are properly adjusted with before transferring daily revenue to the General Ledger (GL) via system interfacing.
  • Prepare service charge report monthly before the for-payroll cut-off for the Accountant to review and the Financial Controller approval before submitting to the Paymaster.
  • Prepare statutory Government Tax Report monthly and ensure bi-monthly submission deadline of 28th of the payment month is adhered to strictly.
  • Verify that Front Office Cashiers, Food & Beverage Cashiers and Duty/Night Manager are performing their duties according with the stipulated procedures.
  • To ensure cash sales clearance in the GL are zero rise every month end.
  • Other duties required by superior.
Job Requirements
  • SPM or equivalent, diploma is an advantage.
  • Minimum 1 year in the position preferably in the hotel industry or minimum one year as an assistant or equivalent.
  • Assertive personality with good interactive skill with all levels.
  • Must possess basic computational ability through knowledge of computer processing system.

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OPERATOR

Job Description
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally.
  • Effectively deal with job stress, angry callers, and upset customers.
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Diploma in Hospitality required or equivalent experience in the form of 2 years hotel operations.
  • Willing to work shift.
  • High degree of customer service and interpersonal skills.
  • Computer literate with the ability to learn PMS software applications.
  • Able to work well under pressure in a fast-paced environment.
  • Ability to multi-task and be detailed oriented.

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