SENIOR SALES MANAGER / SALES MANAGER - CORPORATE

Job Description
  • Direct solicitation – selling of rooms and services.
  • Accounts maintenance.
  • On-going competitors’ analysis.
  • Planning and implementing strategies.
  • Achievement of goals and commitments as by yearly marketing plan.
  • Maintains an up-to-date good working relationship with all other departments of the hotel.
  • Follow up with all clients before and after big functions, groups to ensure repeat business.
  • Ensure familiarization with the hotel Marketing Plan.
  • Present a monthly sales report with full documentation on activities of past month.
  • Represents hotel on special assignments as called upon by the DOS/ADOS or SSM.
  • Attends special sales promotions or marketing activities which are organized by the Sales Department or the hotel.
  • Entertains clients as directed.
  • Concentrate on opportunities for creative selling, to offer some promotional packages in order to be included in clients’ newsletter, and to make of associations’ monthly newsletters to their members with appropriate packages.
  • Promptly qualifies all sales leads. Response within 24 hours to all inquiries, leads, and correspondence from prospects, customers, and referral.
  • Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
Job Requirements
  • Degree/Diploma in Hospitality Management or related.
  • Extensive knowledge of sales and proven ability to plan and execute sales target effectively with a strong sense of detail.
  • Minimum 2 - 5 years’ experience in hospitality industry with proven sales track record.
  • Capable of creating and implementing sales strategies that will ensure achievement of set goals and target.
  • Possess good interpersonal skills.
  • Possess own transportation.
  • Knowledge of current hospitality industry trends.
  • Able converse in Cantonese and/or Mandarin is an added advantage.
  • Pleasant appearance, good discipline in punctuality and attendance.
  • Able to travel and possess own transportation.
  • Able to work independently with minimum supervision

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FRONT OFFICE ASSISTANT

Job Description
  • Welcome and greet guests with warm, friendly yet professional manner
  • Check guest in and out of the hotel in an efficient and timely manner
  • Handle all duties according to hotel policies, procedures and standards
  • Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys
  • Establish credit by verifying credit cards or obtaining cash
  • Direct guests to room
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
  • Receive and transmit guest messages, mail, facsimiles, package et c properly and in a confidential manner
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
  • Provide information to guests and patrons by answering inquiries regarding hotel services, hours of operations, daily activities, entertainment, local shopping, travel or special functions
  • Collect revenue by entering services and charges; computing bill; obtaining payment
  • Review accounts and charges with guests during the check-out process
  • Contribute to the team effort by accomplishing related results as needed
  • Communicate with housekeepers, assign the rooms to be cleaned; update the room status
  • Support and promote all hotel and company programs, policies and procedures
  • Respond properly and promptly in an emergency or safety situation
  • Be continually alert for the safety of all team members and guests, reporting any unsafe conditions or suspicious activity to your immediate supervisor
  • Committed to maintaining superior standard of quality, service and cleanliness in the lobby area and at the front office
  • Consistently maintain a neat, organized and clean workspace and uniform
  • Effectively communicate and report any vital guest service information with Front Desk team through the Front Desk Log
  • Maintain close working relationships with all departments of the hotel to ensure maximum productivity and Front Desk daily operation.
  • Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service
  • Respond to guest comments effectively and promptly; follow up in order to ensure resolution
  • Record guest comments or complaints, referring guest to a manager as deemed necessary
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each
  • Understands all requirements of brand of hotel
  • Follow all front office checklists for required duties and timeliness
  • Up sell where possible according to established procedures to maximize average room rate
  • Run reports and reconcile/ complete them (i.e. high balance, cash, room discrepancies and special guest request)
  • Update information in the property management system as needed
  • Monitor current rate, rate changes and all promotions and groups
  • Maintain hotel keys in secure and locked area
  • Follow and adhere to safety and security compliance set by company standards and Federal, State and Local laws
  • Attend all mandatory meetings and training as scheduled
  • Execute additional duties or projects related to the overall operation and direction of the department as determined by management
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Diploma in Hospitality required or equivalent experience in the form of 1-2 years hotel operations
  • Willing to work shift
  • High degree of customer service and interpersonal skills
  • Computer knowledge
  • Able to work well under pressure in a fast paced environment
  • Ability to multi-task and be detailed oriented

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PABX COORDINATOR

Job Description
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
Job Requirements
  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Diploma in Hospitality required or equivalent experience in the form of 2 years hotel operations
  • Willing to work shift
  • High degree of customer service and interpersonal skills
  • Computer literate with the ability to learn PMS software applications.
  • Able to work well under pressure in a fast paced environment

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ACCOUNT OFFICER

Job Description
  • To assist the Account Receivable section if they have problems of difficulties in tallying the City Ledger.
  • To prepare debit notes and credit notes for correctness and completeness.
  • To ensure all invoices must be sent out not later that 3 working days upon guest departure.
  • Regular check on individual City Ledger Accounts which deviates from their normal payment pattern to ensure that all postings are in order.
  • To perform other duties required by Superior.
Job Requirements
  • SPM or equivalent, diploma is an advantage.
  • Minimum 2 year in the supervisory position preferably in the hotel industry
  • Assertive personality with good interactive skill with all levels.
  • Must possess basic computational ability through knowledge of computer processing system.

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OUTLET MANAGER

Job Description
  • To manage and be responsible for the overall supervision and coordination of all activities of personnel engaged in operations of the outlet assigned.
  • Responsible and accountable in achieving outlet budget, forecast and cost.
  • Responsible to generate revenue in every optimistic way and at the same time to monitor and effectively control overall food and beverage cost.
  • To establish and enforce Food and Beverage Department mission and vision.
Job Requirements
  • Candidate must possess at least a Diploma, Advance/ Higher/ Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Managements or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Subang Jaya, Selangor.
  • Preferably Managers specializing in Food/ Beverage/ Restaurant Service or equivalent.

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F&B COORDINATOR

Job Description
  • To prepare correspondence, agenda, minutes and reports
  • Receives and prepares incoming mail and at the end of the day, deals with the Food and Beverage Manager outgoing mail.
  • Performs reception duties including the receiving and entertaining of visitors and handling of telephone calls
  • Arranges the appointments for Food and Beverage Manager
  • Take care of all filing and indexing business correspondence
  • Supplies information, i.e receiving the memo from other departments and then informs to staff
  • Take care of Petty cash
  • Establishes procedures and practice to ensure confidentiality and security of information
  • Collects incoming mail from the pigeon hole at least twice a day
  • Reads journals, reports, memos etc and marks all important happenings to the Food and Beverage Manager
  • Arranges for copying of documents and duplicating to be undertaken as required by Food and Beverage Manager
  • Make arrangements for meetings if required, attends all Food and Beverage departmental meetings and take minutes
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Certificate or higher required or equivalent experience in the form of 2-4 years hotel operations and/or junior management.

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FOOD & BEVERAGE SUPERVISOR

Job Description
  • Ensure proper coordination with Kitchen food preparation, Stewarding, Sales, Front Office and other departments for all necessary arrangements and preparation.
  • Performs any other duties as assigned by your superior in a timely and efficient manner.
  • Maintains proper records of sales, inventories, spoilages, inter-transfer and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
  • Makes frequent suggestions to the management in reference to improvement of general operation, cost control and profitability.
  • To assist in constantly finding ways to further increase revenue without sacrificing pre-determined standards and quality set by the management.
  • To train outlet waiters and part timers on knowledge, service standards and operating procedures.
  • Propose appropriate staff movements and promotions to the Superiors.
  • Ensure effective communication between Superior and Staff.
  • To plan and execute duty roaster for outlet associates.
  • To plan requisition in accordance to the par level or business forecast.
  • Ensure all down line associates are well briefed in the policies and procedures set by Hotel.
  • To ensure down line associates follows through the Standard Operating Manual.
  • To be responsible over the maintenance and cleanliness of furniture, fixtures, fittings and operating equipment, initiates maintenance request as necessary.
  • To ensure food and beverage supplies are well stocked and arranged to ensure smooth operation.
  • Participates in daily outlet briefings and monthly communication meetings to discuss various aspects of service and operations challenges.
  • Follows control procedures for inventory and requisition before and after service.
  • To enforce and follow through the house safety regulations and house rules.
  • To monitor daily aspects of the point of sales for outlet.
  • To responsible and accountable for the outlet operating budget include Revenue, Expenses, Labor Costs and profitability.
  • To attend to guest's complaints on food and beverage quality and service, requests or inquiries regarding services and products and immediately takes all required corrective actions and measures.
  • To anticipate guests’ needs at all times and to ensure guests dining experience is always met and maintained.
  • To conduct on the job orientation and establishment procedures for all new employees.
  • Establishes effective human relations and maintains the highest level of professionalism ethics and attitude towards all hotel guests, suppliers, department heads and employees.
  • Create and maintain a pleasant and healthy working environment and foster teamwork at all times.
  • To take pride over employee’s welfare and filter down objectives to superiors.
Job Requirements
  • Reading, writing and oral proficiency in the English language.
  • Certificate or higher required or equivalent experience in the form of 2-4 years hotel operations and/or junior management.

  • CLICK HERE TO SEND US YOUR DETAILED RESUME
FOOD & BEVERAGE SUPERVISOR (CHINESE RESTAURANT)

Job Description
  • Makes frequent suggestions to the management in reference to improvement of general operation, cost control and profitability.
  • To assist in constantly finding ways to further increase revenue without sacrificing pre-determined standards and quality set by the management.
  • To train outlet waiters and part timers on knowledge, service standards and operating procedures.
  • Propose appropriate staff movements and promotions to the Superiors.
  • Ensure effective communication between Superior and Staff.
  • Create and maintain a pleasant and healthy working environment and foster teamwork at all times.
  • To take pride over employee’s welfare and filter down objectives to superiors.
Job Requirements
  • Reading, writing and oral proficiency in the English and Mandarin language.
  • Certificate or higher required or equivalent experience in the form of 2-4 years hotel operations and/or junior management.

  • CLICK HERE TO SEND US YOUR DETAILED RESUME
FOOD & BEVERAGE ASSISTANT (CHINESE RESTAURANT)

Job Description
  • Performs any other duties as assigned by your superior in a timely and efficient manner.
  • To train outlet waiters and part timers on knowledge, service standards and operating procedures.
  • Ensure effective communication between Superior and Staff.
  • To plan and execute duty roaster for outlet associates.
  • Ensure all down line associates are well briefed in the policies and procedures set by Hotel.
  • To ensure down line associates follows through the Standard Operating Manual.
  • To be responsible over the maintenance and cleanliness of furniture, fixtures, fittings and operating equipment, initiates maintenance request as necessary.
  • To ensure food and beverage supplies are well stocked and arranged to ensure smooth operation.
  • Participates in daily outlet briefings and monthly communication meetings to discuss various aspects of service and operations challenges.
  • Follows control procedures for inventory and requisition before and after service.
  • To enforce and follow through the house safety regulations and house rules.
  • To monitor daily aspects of the point of sales for outlet.
  • To attend to guest's complaints on food and beverage quality and service, requests or inquiries regarding services and products and immediately takes all required corrective actions and measures.
  • To anticipate guest's needs at all times and to ensure guests dining experience is always met and maintained.
  • To maintain a positive service attitude towards each and every individual that comes in contact.
  • Establishes effective human relations and maintains the highest level of professionalism ethics and attitude towards all hotel guests, suppliers, department heads and employees.
  • Create and maintain a pleasant and healthy working environment and foster teamwork at all times.
  • To take pride over employee’s welfare and filter down objectives to superiors.
Job Requirements

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